Customer Feedback

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Proactiveness

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Ease of Access with POC

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
POC Knowledge (Product, Operation, Terminal)

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Response Rate to Queries and Messages

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Flexibility towards Urgent Requests

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Accurate and Complete Documentation

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Assistance with Documentation

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Friendly Service

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Adequate Opening Hours

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Rate at which customer constraints are being addressed

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Thinks along with the Customer

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Knowledgeable

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Ease of Access

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Response rate to Questions/Inquiries

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Frequent Visits

	Yes	No	Not Applicable
	Yes	No	Not Applicable
Extra Tankage

	Yes	No	Not Applicable
	Yes	No	Not Applicable
Berth Improvements

	Yes	No	Not Applicable
	Yes	No	Not Applicable
Gantry Improvements

	Yes	No	Not Applicable
	Yes	No	Not Applicable
Operational Systems

	Yes	No	Not Applicable
	Yes	No	Not Applicable
Pump & Meter modifications

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
No problem with Jetty Availability

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Prompt notice about Jetty Availability

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Timely/Prompt Notification of Truck Delays

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Waiting Duration of Trucks at Terminal

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Prompt Notice of Unexpected Incidents at Terminal

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Timely / Prompt Reporting

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Easy to Read Reports / Documents

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Frequent Reports

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Correct Reporting

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Useful Information Provided in Invoice

	Excellent	Very Good	Good	Adequate	Needs Improvement
	Excellent	Very Good	Good	Adequate	Needs Improvement
Correct Invoicing

Your feedback has been submitted

Dear %NAME% ,

We would sincerely like to thank you for your participation in our performance survey. It means a lot to us. We appreciate your time and effort given towards evaluating our overall performance levels.

As our business relationship continues, please do not hesitate to send any additional information regarding our staff, services, or general performance.

We are very much looking forward to continuing our services to you and being able to serve you better in the future.

With Kind Regards,

Karteek Rao,
Manager – Sales & Logistics

Star Energy Oiltanking
P.O. Box 16811, Jebel Ali, Dubai,
UAE
Tel +971-4-8816733
Fax +971-4-8816548
Website:
WWW.SEOT.AE / WWW.OILTANKING.COM

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	Not Important	Less Important	Somewhat Important	Important	Very Important
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Jebel Ali Location
Global Network Storage
Price
Available Infrastructure (Tanks. Truck Loading, No. of Jetties)
Tank Size Flexibility
Bonded Storage & Customs Handling
Onsite Surveyors
HSSE Standards
ISO Certification
Connectivity with Nearby Terminal

	Less	Slightly Less	Same	Slightly More	More
	Less	Slightly Less	Same	Slightly More	More
Average Time a Truck Spends at SEOT
Average Time a Vessel Spends at SEOT
Average Time a Barge Spends at SEOT

	Lower	Same	Higher
	Lower	Same	Higher
Tank Rental Price
Price for Additional Services

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Customer Survey - Star Energy Oiltanking

CUSTOMER INFORMATION

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GENERAL PERFORMANCE

SELECTION CRITERIA

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FEEDBACK

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