Star Energy Oiltanking

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Customer Feedback

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  • Customer Survey - Star Energy Oiltanking

Customer Survey - Star Energy Oiltanking

CUSTOMER INFORMATION

Please fill in the following information about yourself:

GENERAL PERFORMANCE

SELECTION CRITERIA

Not Important
Less Important
Somewhat Important
Important
Very Important
Not Important
Less Important
Somewhat Important
Important
Very Important
Jebel Ali Location
Global Network Storage
Price
Available Infrastructure (Tanks. Truck Loading, No. of Jetties)
Tank Size Flexibility
Bonded Storage & Customs Handling
Onsite Surveyors
HSSE Standards
ISO Certification
Connectivity with Nearby Terminal

CUSTOMER SERVICE DEPARTMENT

Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Proactiveness
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Ease of Access with POC
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
POC Knowledge (Product, Operation, Terminal)
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Response Rate to Queries and Messages
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Flexibility towards Urgent Requests
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Accurate and Complete Documentation
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Assistance with Documentation
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Friendly Service
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Adequate Opening Hours
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Rate at which customer constraints are being addressed

COMMERCIAL DEPARTMENT

Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Thinks along with the Customer
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Knowledgeable
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Ease of Access
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Response rate to Questions/Inquiries
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Frequent Visits
Yes
No
Not Applicable
Yes
No
Not Applicable
Extra Tankage
Yes
No
Not Applicable
Yes
No
Not Applicable
Berth Improvements
Yes
No
Not Applicable
Yes
No
Not Applicable
Gantry Improvements
Yes
No
Not Applicable
Yes
No
Not Applicable
Operational Systems
Yes
No
Not Applicable
Yes
No
Not Applicable
Pump & Meter modifications

OPERATIONAL SERVICES

Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
No problem with Jetty Availability
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Prompt notice about Jetty Availability
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Timely/Prompt Notification of Truck Delays
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Waiting Duration of Trucks at Terminal
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Prompt Notice of Unexpected Incidents at Terminal

ADMINISTRATION SERVICES

Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Timely / Prompt Reporting
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Easy to Read Reports / Documents
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Frequent Reports
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Correct Reporting
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Useful Information Provided in Invoice
Excellent
Very Good
Good
Adequate
Needs Improvement
Excellent
Very Good
Good
Adequate
Needs Improvement
Correct Invoicing

COMPETITION

Less
Slightly Less
Same
Slightly More
More
Less
Slightly Less
Same
Slightly More
More
Average Time a Truck Spends at SEOT
Average Time a Vessel Spends at SEOT
Average Time a Barge Spends at SEOT
Lower
Same
Higher
Lower
Same
Higher
Tank Rental Price
Price for Additional Services

VESSEL SCHEDULING

FEEDBACK

Your feedback has been submitted

Dear %NAME% ,

We would sincerely like to thank you for your participation in our performance survey. It means a lot to us. We appreciate your time and effort given towards evaluating our overall performance levels.

As our business relationship continues, please do not hesitate to send any additional information regarding our staff, services, or general performance.

We are very much looking forward to continuing our services to you and being able to serve you better in the future.


With Kind Regards,

Karteek Rao,
Manager – Sales & Logistics

Star Energy Oiltanking
P.O. Box 16811, Jebel Ali, Dubai,
UAE
Tel +971-4-8816733
Fax +971-4-8816548
Website:
WWW.SEOT.AE
/ WWW.OILTANKING.COM

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About Us

  • Star Energy Oiltanking
  • History
  • Facts & Figures
  • Our Team

HSSE

  • Health & Safety
  • Security
  • Environment
  • Golden HSSE Rules
  • Contractors

News and Info

  • Events
  • Press Releases
  • Publication
  • Local Weather
  • Port Inforamtion
  • Careers

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